Privacy Policy
At Spring Breeze Counselling Pte. Ltd., we are committed to protecting your personal data in compliance with the Personal Data Protection Act (PDPA). This policy explains how we collect, use, and safeguard your information when you engage with our services, whether online or in person.
Collection & Use of Personal Data
When you interact with us—whether through online forms, email, phone, or in person—we may collect personal details such as your name, contact information, and relevant background details. This information is strictly confidential and is used for:
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Scheduling and managing appointments
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Processing invoices and payments
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Responding to enquiries and communications
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Maintaining accurate client records
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Complying with legal and professional obligations
Withdrawing Consent
You have the right to withdraw your consent for us to collect, use, or disclose your personal data at any time. However, this may affect our ability to continue providing you with care and support. Any actions taken before the withdrawal will remain valid.
Disclosure of Information
We do not sell or share personal data for marketing purposes. Your information remains confidential, except in the following circumstances:
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When legally required to disclose information
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When referrals to other healthcare professionals or institutions are made with your written consent
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In supervisory discussions with supervisors or peers for professional development
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In cases where there is a risk of harm to yourself or others, including suspected abuse or violence, where notification to authorities is necessary
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When necessary for insurance claims, billing, or administrative processes
Access & Accuracy of Personal Data
You may request access to the personal data we hold about you. A processing fee may apply. If any of your information is inaccurate or outdated, we will make corrections as soon as feasible upon receiving a written or email request, unless we have justified reasons to refuse the correction in accordance with applicable laws.We also encourage you to ensure the accuracy of the information provided, and we will make necessary corrections upon request.
Data Protection & Retention
We implement reasonable security measures to protect your personal data from unauthorised access or misuse. While no digital transmission is entirely secure, we continuously work to safeguard your information. Personal data is retained only as long as necessary for the purposes it was collected or as required by law. Once it is no longer needed, we ensure its secure disposal.
Contact Us
For any questions about our Privacy & Confidentiality Policy or how we handle personal data, please reach out to us at:
Email: springbreezecounselling@gmail.com
We may update this policy periodically. Continued use of our services indicates acceptance of any revisions. We encourage you to review this policy regularly to stay informed about how we protect your information.